Coronavirus COVID-19

October 23, 2020 Update

 

The last months have been extremely difficult for our families. We are continuously impressed with how brave, kind, and thoughtful the children and parents of our community have been. As New York City has entered Phase 4 of reopening, we have expanded in-office visit availability.  As we do so, our most significant concern, as always, is protecting the health of our families and our staff.  Therefore, as we increase our office hours, we will be following the guidelines of the CDC, the New York State Department of Health and the American Academy of Pediatrics. We will also continue to provide telemedicine for appropriate visits that can be managed safely in the comfort of your home.

 

We ask for your patience, understanding and feedback as we move through the next phases of the COVID pandemic.  Please read through the following before your next visit:

 

  • Per New York State recommendations, all adults and children above the age of 2 must wear a surgical mask or equivalent face covering when visiting our office. If you do not have a mask or equivalent face covering, we will try to provide you with one if current supplies allow. 

  • We continue to pre-screen all patients and caregivers for any symptoms suggestive of COVID19.  If your child has COVID19 like symptoms, you can schedule a telemedicine visit with your doctor.  If an in-office visit is warranted, we want to be properly prepared for your arrival.  

  • All visits are being screened. For well visits, if you or your child has, or in the last 10 days has had, a fever (100.4 or above), cough, congestion or shortness of breath we will reschedule your appointment.

  • If you have you recently traveled to a high exposure state as identified by the NY Department of Health you must wait 14 days from your date of return before we can see you in the office for a well visit.   Click here for a list of states.

  • Please do not walk into the office without an appointment.  We will have to turn you away until you are properly phone triaged.  

  • Please be on time. If you are more than 10 minutes late to your appointment, please call our office to check that we can still see you. We are asking patients to come as close to their appointment times as possible to help us manage social distancing in our office.

  • Please limit the number of people who accompany your child during an in-office visit. No siblings and one parent/caretaker if possible. If both parents have a fever or a cough, please contact us to reschedule or make alternate arrangements.

  • Well visits are scheduled in the first half of the day and sick visits and telemedicine visits are in the afternoon.  As of the end of October we have added select late afternoon well visits. Please be aware that if you are scheduled for one of these slots there may be sick patients in the office at the same time as you. We will do our best to get you to a room as soon as possible. 

  • We have removed the toys in our waiting areas and rooms to decrease cross-contamination. Please feel free to bring in your child’s own toys for more ‘contagion friendly’ play.

  • All exam rooms and "high touch surfaces" are cleaned after each visit.

  • Our October and November well visit schedule is open.  Please call the office to schedule your well visit if you are due or postponed over the past few months.   

  • Flu Vaccine is available, please call the office to schedule during one of our flu clinics.

  • We will keep you informed of any scheduling or other changes in our availability and office protocols as we move through this process. Please let us know if you have any questions or concerns that you’d like us to address.  

  • Please see the COVID-19 Information tab for more resources and information.

 

Please bear with our staff as we all try to navigate the current pandemic environment. Remember we all have the same concerns about our children, families, and community.

Dr. Richter, Dr. Hamlet, Dr. Wang and the HHP Team

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